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Privacy Policy

At Oxford Student Homes, we are committed to protecting the privacy and security of your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or our student rental management services in Oxford.

Information We Collect

We collect:

  • Personal Details: Name, email, phone number, and property details when you submit forms or contact us.

  • Tenant Data: Information from tenants (e.g., financial records, references) for screening, with landlord consent.

  • Website Data: Cookies and analytics (e.g., Wix Analytics) to track site usage, such as visits to our Portfolio or Compliance pages.

  • Communication Data: Inquiries via our AI chatbot or email (e.g., Mailchimp campaigns).

How We Use Your Information

We use your data to:

  • Provide property management services (e.g., tenant sourcing, compliance with Renters’ Rights Bill 2025).

  • Respond to inquiries and schedule consultations via Wix Bookings.

  • Optimize yields (e.g., 10–30% increases for properties like Cricket Road) using analytics.

  • Improve our website and marketing (e.g., Google Ads, X posts).

  • Comply with legal obligations (e.g., PRS database registration).

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Data Sharing and Security

  • Sharing: We share data only with trusted third-party providers (e.g., payment processors like GoCardless, compliance tools) for service delivery, with strict data protection agreements. We do not sell your data.

  • Security: We use encryption, secure servers (e.g., Wix hosting), and regular audits to protect your data. Tenant data is anonymised where possible.

  • Retention: We retain data only as long as necessary (e.g., 6 years for financial records per UK law, or until you request deletion).

Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent for cookies/marketing.
    Contact us to exercise these rights or for questions about your data.

Cookies and Tracking

Our website uses cookies to enhance user experience (e.g., Wix Analytics for page traffic) and support marketing (e.g., Google Ads). You can manage preferences via our cookie banner or browser settings.

Contact Us

For data protection inquiries, contact Oxford Student Homes:

Send us a message
 and we’ll get back to you shortly.

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